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Didn't receive Booking Confirmation Email, nor Rental Agreement

cp9293
Jul 5, 2012 12:05 PM
Joined Apr, 2012 393 posts

A booking took place today and I have not received the Booking Confirmation, nor the Rental Agreement Emails. The guest received them.

This has been over 25 minutes ago.

Thanks,
Claudia

cp9293
Jul 5, 2012 12:37 PM
Joined Apr, 2012 393 posts

Just received the Rental Agreement. Not the Booking Confirm yet.

Claudia

Michelle J
Jul 5, 2012 1:27 PM
OR Team Member Joined Jan, 2011 582 posts

Did everything come in yet or are you still waiting? I don't see any sending problems on our end, but you if share the booking #, I can't do some digging and see when the emails were sent.

cp9293
Jul 5, 2012 1:33 PM
Joined Apr, 2012 393 posts

Received Booking Conf at 1:45pm. Definitely, slow to get everything. Booking # 252549

Michelle J
Jul 5, 2012 1:45 PM
OR Team Member Joined Jan, 2011 582 posts

Six emails were sent out of our system for that booking at 11:39 and 11:40 AM EST.

If you didn't receive them until 1:45 PM, something must have happened in between.

Have you seen any other slowness receiving email from anyone else? Maybe your personal internet/email provider is running slow right now.

I'll check with our ESP and see if they're seeing any slowness.

-Michelle

cp9293
Jul 5, 2012 1:47 PM
Joined Apr, 2012 393 posts

The emails I get after I enter feedback was slow in coming, also. However, now they are up to date. They caught up and I am receiving them, right after I enter the response.

Claudia