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Damage Waiver - ensure it's working for Airbnb and VRBO

CTK
Jan 19, 2021 2:52 PM
Joined Dec, 2020 27 posts

Can someone please confirm where I can check that the damage waiver I turned on will indeed apply to VRBO and Airbnb listings?

Ken T
Jan 19, 2021 5:16 PM
OR Team Member Joined Aug, 2019 785 posts

Do you mean, the damage protection insurance? I checked, and it will be. But there are a number of other settings you should add - please write in to the Helpdesk for an account review, and we'll send you the list.

CTK
Feb 9, 2021 7:22 PM
Joined Dec, 2020 27 posts

Going to bump this with a related question.

I have the damage wavier turned on, and the fee added, for VRBO guests. However, in addition to this damage protection they are also being offered one from VRBO. I want to make sure customers don't buy two different damage protections - or at least are 100% clear that's what they are doing. Is there anyway to turn off the VRBO damage protection offer?

Ken T
Feb 9, 2021 8:28 PM
OR Team Member Joined Aug, 2019 785 posts

Not that we're aware of. There is also no way for OwnerRez to know if a guest purchased the insurance from Vrbo - we've asked about that.

CTK
Feb 10, 2021 6:39 AM
Joined Dec, 2020 27 posts

Appreciate the heads up. Will do my best to make it clear with the guest. Is this on the table/horizon with VRBO or has been shot down by them already ?

Ken T
Feb 10, 2021 2:03 PM
OR Team Member Joined Aug, 2019 785 posts

Not shot down exactly, but there's no easy way to do it, so I wouldn't anticipate it anytime soon.