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Damage Protection - don't get it

Replies: 2 - Pages: 1 - Last Reply: Nov 16, 2020 8:41 AM by: Paul W
Susie T
Registered: 10/8/17
Damage Protection - don't get it

Be careful everyone - I think this is a total scam.
Hard to actually get a penny out of rental guardian and today, I learned the hard way they have been charging me a multiplier on long term rentals. Suddenly hit with $1000 bill where they multiply it every month. Of course it is there when I go to look at the details, but I did not see that. Even more annoying, is that I canceled the insurance in July and they are still dragging on. Hard to get rid of it once committed. Super upset.
If you do the math, and self insure, you are FAR BETTER OFF. Taking a small amount on each booking soon adds up - then you have the nominal amount they are covering, but don't have to fight with insurance company to get damages paid out.
rally unhappy - and I am usually happy with these guys, but this is robbery.

Paul W
Registered: 6/9/09
Re: Damage Protection - don't get it

Hi Susie,

Thanks for your feedback, and I'm sorry for your frustration.

The Damage Protection product cannot insure long-term residential-type stays without paying an extra multiple based on the length of stay. We mention this in our FAQ about Damage Protection here:

https://www.ownerreservations.com/support/articles/damage-protection-common-issues-questions#long

And we mention it on the billing page when you turn on DP.

Every 30 days requires a new policy, so if you have a 12 month booking, it's 12 times the normal cost. It is not reasonable for a long-term residential stay to cover damage for 15 or 20 bucks. The longer a guest stays, the more likely it is that they will accidentally damage something, so there is no carrier who would be willing to do that. Others carriers simply deny coverage entirely. RentalGuardian allows it, but requires the 30 day multiplier.

What happened with your billing is that many long-term stays were not actually being properly charges by OwnerRez. So everyone was getting 60 or 90 day bookings covered for the normal 15 or 20 bucks. We recently corrected this problem, so some historical bookings (ie. your bookings back before July) are now newly catching on the invoicing. OwnerRez already paid RentalGuardian for the policy, but we did not correctly bill you for the longer policy.

We are looking into adding insurance options that are more comprehensive and have fewer restrictions. However, they tend to be more expensive (in some cases, a lot more) than what we offer now.

PS. I have tweaked the title of this forum thread to remove the word scam. RG's products are not scams. We carefully vet the products we advertise and sell. However, they do have limits and restrictions.

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