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Damage Protection

Mar 2, 2017 10:56 AM
Joined Oct, 2016 29 posts

Is it possible to get more info on damage protection? Perhaps details on how claims are paid / processed, documentation required, etc ...

One fear is that without a deposit the guests may not be as careful with our belongings.

Is anyone using it and if so can you share your experience.


Michelle J
Mar 2, 2017 11:31 AM
OR Team Member Joined Jan, 2011 582 posts

Hi Jim,

Take a look this support article on the subject:


Does that answer all your questions? If not, please ask!

PS. If you notice in that, we do recommend having both damage protection and a security deposit in place. The security deposit is good for making the guest be careful because their money is on the line.