Is it possible to get more info on damage protection? Perhaps details on how claims are paid / processed, documentation required, etc ...
One fear is that without a deposit the guests may not be as careful with our belongings.
Is anyone using it and if so can you share your experience.
Take a look this support article on the subject:
Does that answer all your questions? If not, please ask!
PS. If you notice in that, we do recommend having both damage protection and a security deposit in place. The security deposit is good for making the guest be careful because their money is on the line.