Is this damage insurance in place for every reservation that feeds into the platform? I have it on but have 2 VRBO guests that I had pay their $59 insurance fee. Does that mean I'm paying $20 and they're covered twice?
Just want to make sure I understand that before I take the VRBO option off of my booking settings.
Yes, our damage protection (ARD) product covers all bookings equally. You don't pick or choose (or offer it optionally to guests on a case by case basis) like you do with travel insurance. It covers everything by default. If VRBO guests buy the CSA policy, then you would have double coverage yes. I would not trust the CSA coverage however - it requires admission of guilt by the guest in order to be paid out which can be a large obstacle. Our product was designed to be low cost (a spread risk model) and not involve the guest.
That's PERFECT! Thank you so much. And yes, definitely a much better solution. I rarely have problems and take a small deposit that covers the little things. -That's more to make them feel accountable than concern about the little things.