Experience the difference of "Elite".

Credit card name and booking name are different

Timothy H
May 20, 2022 9:59 AM
Joined Mar, 2022 9 posts

Hi all... so, I have a guest checking in on Sunday and checking out on Tuesday of next week.  They've stated they're coming in for a funeral.  The name and address on the reservation and the name and address on the credit card are completely different.  Address of booking person in Philadelphia and address of credit card in somewhere in Mass....  I don't know if this is a red flag or if it's just an odd case.  I will also tell you that the initial security deposit hold of $350 failed.  The guest stated it was flagged at the bank as possible fraud and said it should be all set so go ahead and rerun it which I did and it 'looks like' it went through....  Thoughts?  Am I paranoid?!  haha