Just a comment on the quote process and the way it is reported.
If I generate a quote for a reservation - but DO NOT send it to the customer I still get an email stating:
A quote has been generated for Shaken, Not Stirred
Here are some of the details...
Guest Name: Test Test
Arrival Date: Tue May 24, 2011
Departure Date: Wed May 25, 2011
Generated By: Test
Get all of the details >>
This quote has not yet been accepted by the guest. You will be notified again once the guest accepts this quote and finalizes the booking.
Think this shouldn't have happened?
More than likely, if the person who generated this quote was not supposed to, it was an accident on their part. Login to your account and see if they corrected the mistake or give them a telephone call directly. If there are games afoot, contact us immediately. You can go ahead and reply to this email. This email account is monitored.
Why are we telling you this?
Here at OwnerReservations.com, we take security very seriously. If it's your property, you should to know when someone is generating quotes for it.
Reading the email - it appears that the quote has been sent to the customer, even though it has not yet been sent. I might also be good to see in the status for the quotes not just open, but pending - or email sent, or not sent. Something to let you know at a glace that the quote has not been sent to the customer yet.