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Communication History?

Denise A
Sep 6, 2022 2:54 PM
Joined Jul, 2022 9 posts

 

Hi all--Is anyone familiar with the "Communication History" screen? The address bar says you'd get to it via the inbox, but the inbox tab doesn't have any sub-tabs and I can't get back to it.

I'm a bit confused between the Inquiries tab vs CRM tab, and now this "Communication History" page which actually I think is the best of all worlds.  It could have a number notification button to show Airbnb people waiting for replies, Email (ie Vrbo) people waiting for replies, and actually have a place to enter the other sources of inquiries, whether they turn into actual reservations or not..   

@support  **Could the Inquiries tab and Inbox tab be combined into THIS tab**  

 

And actually, Esmeralda doesn't show up at all on the "Inquiries" page.  I wanted to actually see how many Adults/Kids there were and there's no info at all from the Airbnb channel. Only the emails I marked as inquiries from my Gmail inbox.

 

Any thoughts??  TIA!!

Ken T
Sep 7, 2022 1:13 PM
OR Team Member Joined Aug, 2019 899 posts

Note that there's a global Communication History view that shows everything (with the various categories in different tabs):

https://secure.ownerreservations.com/inbox/history/emails