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Cleaning Fee deductions on Owner Statement

Katie K
Oct 15, 2019 5:34 PM
Joined Jul, 2019 16 posts

Starting in August, it looks like a portion of our cleaning fee is no longer being shown as deducted on Owner Statements. For example instead of showing as $200 (which is the normal fee) it is showing as $176.99. I can't figure out why it is displaying that way. I checked the surcharges section and didnt see a reason there. I am trying to figure out how it could be shown as $200.

Thank you for your help!

Chris Hynes
Oct 18, 2019 3:45 PM
OR Team Member Joined Oct, 2012 1358 posts

This is because tax is being factored out of the cleaning fee. It looks like Airbnb is already remitting the tax for those. Do you need to also remit tax?

If not, go to Settings > Taxes, click on the taxes, and set the listing site criteria to "Everything but Airbnb". That way tax won't be calculated out of the cleaning fee.

Then run channel bridge import again for those bookings and it will update the charges.