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Channel Bridge import from Airbnb incorrectly reporting zero payments

Greg S
Aug 22, 2019 10:32 AM
Joined Mar, 2018 16 posts

In the last few days or week, I've noticed that each import I do from Airbnb via Channel Bridge is not correctly importing payments. Guests who have at least paid 1/2 their balance for future stays are reporting as having paid nothing yet. Previously the behavior of Channel Bridge import was to show that the balance had been paid on reservations that had been made on Airbnb.

Example reservation: ORB2098065 or ORB2119857 (among others)

Can this be resolved so that accurate information is imported into OwnerRez from Airbnb or is this expected behavior?

Chris Hynes
Aug 22, 2019 7:55 PM
OR Team Member Joined Oct, 2012 1348 posts

Yep, Airbnb recently tweaked their format slightly which was causing the issue. We just pushed out a fix.

Run channel bridge again and it'll update the future payments.

Greg S
Aug 23, 2019 8:52 AM
Joined Mar, 2018 16 posts

Excellent! Thank you for your prompt repair.