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Channel Bridge Import Failed

Nov 12, 2021 1:40 PM
Joined Sep, 2020 85 posts

I'm getting the following error when I import bookings via Channel Bridge. There are only two records in the file; one is an update to cancel an existing reservation:

"1 row is valid. 1 row is invalid or caused errors while trying to import."
"Cancellation status of booking ORB4684144 (False) doesn't match cancellation status on import (True)."

The Status in the file for that booking reads "CANCELLED."

Please advise.

Thank you!

Nov 12, 2021 2:27 PM
Joined Sep, 2020 85 posts

Never mind. I think I did the Channel Bridge too early -- before the two systems synched. They synched several minutes ago and I re-ran it with success.

Ken T
Nov 12, 2021 3:06 PM
OR Team Member Joined Aug, 2019 1321 posts

Yes, that happens sometimes. It's easy to fix, if you know for sure that the booking is in fact cancelled but OwnerRez just doesn't know that yet - simply cancel it manually in OwnerRez and then import the Channel Bridge file again.