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Channel bridge import - OR chokes on cancelled and refunded Airbnb booking

BlueMtnCabins
Oct 4, 2019 10:12 AM
Joined Jun, 2016 991 posts

I have discovered it while back and did not bother to report.
I had an airbnb booking canceled and refunded (good will refund). Now when i run CB import, it chokes on that row. I edit the spreadsheet to remove that row, and then import works. You may want to look into it. There is a workaround (deleting a row) but a minor annoyance.

Chris Hynes
Oct 5, 2019 8:56 AM
OR Team Member Joined Oct, 2012 1348 posts

Is it a case where it's showing canceled in Airbnb but not canceled in OwnerRez? The CB import looks for that when it goes to process as a sanity check.

Can you send over the file and a screenshot with the error to help@ownerreservations.com? We'll have a look.

BlueMtnCabins
Oct 5, 2019 10:15 AM
Joined Jun, 2016 991 posts

Canceled on both. I suspect it has to do with refund somehow. I think Airbnb kept their service fee.

Chris Hynes
Oct 6, 2019 6:39 PM
OR Team Member Joined Oct, 2012 1348 posts

Hmm. Can you send over the file and a screenshot with the error to help@ownerreservations.com? We'll have a look.