Cancellation Fee not updating
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Dori123
Registered: 9/27/20
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Cancellation Fee not updating
Nov 20, 2020 1:43 PM
I have my Cancellation Fee correctly set under Surcharges & Discounts. This Cancellation Fee has been applied to each of my properties and shows up correctly in the Rules section. It is not updating correctly to the {BCANPOLLEGAL} field in my legal agreement. Where is this field pulling the Cancellation Fee from? |
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Ken T
Registered: 8/7/19
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Re: Cancellation Fee not updating
Nov 20, 2020 5:39 PM
That's a misunderstanding - configuring a Cancellation Fee doesn't do anything and doesn't automatically appear anywhere. Your Cancellation Policy as displayed in your Rental Agreement reflects what you have configured in your Custom Cancellation Policy settings: https://www.ownerreservations.com/support/articles/cancellation-policies-overview or the cancellation settings for channels like Airbnb where you have to use one of theirs. |
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Dori123
Registered: 9/27/20
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Re: Cancellation Fee not updating
Nov 20, 2020 7:12 PM
When I Preview my short-term rental agreements, I get this text when it calls {BCANPOLLEGAL}: Yet, when I execute the same rental agreement, I get this text on the actual contract: So it is ultimately printing correctly on the official documents, but the preview is just plain wrong. I can't figure out where the $200 is coming from. Thanks Edit: I have quoted only the last line of the paragraph. The Cancelation Policy text works just fine; it's only the amount of the Cancelation Fee that is incorrect. |
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Chris Hynes
Registered: 10/19/12
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Re: Cancellation Fee not updating
Nov 21, 2020 7:22 PM
The preview shows the values for the specific booking you're previewing. Looks like some of your older bookings have a $200 cancellation fee, so those would show $200 in the preview if you pick them. If they're not supposed to have a $200 cancellation fee, go to Settings > Cancellation Policies and use the Batch Update tool to fix them. |
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Dori123
Registered: 9/27/20
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Re: Cancellation Fee not updating
Nov 22, 2020 1:05 PM
Aha! That makes perfect sense. I thought it was previewing what would show, not what did show. Thanks for clarifying. |