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Cancelations and Lynnbrook

Mar 1, 2023 10:30 AM
Joined Oct, 2021 54 posts

I have a 100% 14 days / 50% 7 days / no refund policy. I make guests pay $50 at time of booking. Today is Wednesday and the Guest is set to arrive Friday (2 days) and just emailed me needing to cancel.  When i click cancel under her booking info I'm prompted about the refund and then it details charges, followed by the end where it says she paid $50 and based on charges and policy she gets no refund.  I use Lynnbrook for payment processing. 


My question is: Once I cancel it, will she be charged immediately for the balance due? Will she even be charged since it will be canceled by the time the payment was to process? Will she be charged when she was scheduled to originally? How does this all work? 

Thanks in advance!

Ken T
Mar 1, 2023 10:43 AM
OR Team Member Joined Aug, 2019 1321 posts

I don't think this has anything to do with Lynnbrook specifically.  Please write in to the Helpdesk with the ORB number of the booking and a description of the problem, and we'll take a look.