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Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Replies: 7 - Pages: 1 - Last Reply: Jul 9, 2019 8:43 AM by: BlueMtnCabins
Monica R
Registered: 2/27/18
Can My Guest Change the Credit Card Number For An Automated Balance Payment?

I have a guest who is doing a two-pay for his upcoming stay. His second payment is due tomorrow (Monday 7/8/19) and the system sent him the automated reminder that his card will be automatically charged. The issue is that he is trying to close that credit card account, and he'd like to use a different card in the automated transaction.

Is there a way that I can send him a link so HE can change the card information so I don't ever see his credit card number?

Thanks!
Monica

Chris Hynes
Registered: 10/19/12
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Yep! Go to the Transactions tab of the booking and hit the Request button to get a dropdown of financial things you can request from the guest.

Send him the Request New Credit Card form and he'll be able to enter new card info and update scheduled payments and secdeps to use the new card

Monica R
Registered: 2/27/18
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

THANK YOU!! I thought I was going to have to change it manually, but that link makes it really easy!

Monica

BlueMtnCabins
Registered: 6/6/16
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Yep. I have an auto triggered email that is sent 7 days before balance payment is due. It has payment link and also verbiage that if guests wants to use another card, they can use link and enter it. Else, their balance will be automatically charged on X date to the card on file. AUTOMATE!!

Monica R
Registered: 2/27/18
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Wait... the link they use to pay the balance is the same link that they'd use to switch their credit card info?

BlueMtnCabins
Registered: 6/6/16
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Yes. They can switch card if they want to.

BlueMtnCabins
Registered: 6/6/16
Re: Can My Guest Change the Credit Card Number For An Automated Balance Payment?

they can also share the link among family members in case they want to split the payments among them.

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