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Button To Force Sync of All Properties for a Channel

Randy H
Feb 5, 2021 5:41 PM
Joined Jun, 2019 44 posts

Provide ability to trigger a full sync for each property defined to a channel.

Reason: For instance, we have 26 properties, I modified a discount which violated some AIRBNB rule. After fixing the discount I had to manually click TRIGGER FULL SYNC for each of the 26 proprties

Paul W
Feb 5, 2021 7:25 PM
OR Team Member Joined Jun, 2009 800 posts

For anyone else reading this, just FYI - all changes to your OwnerRez properties, rates, etc are automatically synced to the channel after a period of time.

It depends on the channel how long that period is, and it depends on the content. For channels like Airbnb and TripAdvisor, changes are pushed across in near real time. Some things are done in 15 minute delays to catch multiple changes and avoid thrashing. Other channels like Vrbo have immediate updates for rates and availability, but photos can take half a day.

There is never a time, when changing something in OwnerRez, where manually pressing the Trigger Full Sync button is required or it won't go over. Everything goes over eventually, given enough time.

Randy H
Feb 5, 2021 7:33 PM
Joined Jun, 2019 44 posts

That is good to know. Is there a way to remove this suggestion

Paul W
Feb 5, 2021 8:04 PM
OR Team Member Joined Jun, 2009 800 posts

Yep, no worries. I just moved it from the Feature Request forum to General Help.

Suites in the Lo
Sep 28, 2021 12:57 AM
Joined Sep, 2021 4 posts

There still needs to be a Triggered Sync. I just had someone book via Airbnb while I was editing the surcharges. Now they have booked without paying the cleaning fee while I sit and wait for OwnerRez to syn.

Nicholette B
Nov 8, 2023 6:10 PM
Joined Aug, 2020 1 post

I agree.  After updating rates on 48 properties for a just-announced concert in the area, I have to sync quickly.   It is a pain to have to sync each one individually.

  A full triger sync for all properties option would be very helpful. 

Ken T
Nov 8, 2023 6:16 PM
OR Team Member Joined Aug, 2019 1321 posts

As noted above, I'm afraid this is a misunderstanding - OwnerRez already does automatically sync as fast as the channels support.  This does indeed take some time, with some channels more than others, and at some times of the day longer than others depending on whatever else the channels' servers may be up to.  Unfortunately, in some cases this may indeed mean that guests can book on old rates.

Manually requesting a sync is never helpful and always slows things down.

The manual sync option is there for debugging and error situations where something gets stuck, and it's very useful in those cases, but in normal operations should never be used.