Experience the difference of "Elite".

Bug with manually changed check-in/-out times and Airbnb stay extentions

Weslin P
Jan 25, 2023 12:32 AM
Joined Jan, 2023 4 posts

I just had a guest (through Airbnb) request an early check-in, which I granted, went into OwnerRez and updated the check-in time, which auto-updated the door code activation time through RemoteLock (I had verified that the code did update).

Later that same day, but before the original check-in time, they submitted a stay extension via Airbnb.  After accepting the extension request, they showed up to the house, still before the original check-in time, and the code did not work.  Looking at the booking in OwnerRez I noticed the "early check-in" indicator with the early time I added was reset to the original check-in time, and therefore RemoteLock updated the activation time accordingly.

This seems like a pretty clear software bug to me, or is there something I'm missing?

 

Thanks!

Ken T
Jan 26, 2023 11:27 AM
OR Team Member Joined Aug, 2019 1022 posts

Please write in to the Helpdesk with the ORB booking number and your description of the problem, so we can investigate.