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Blind auto responder messages blocked because of branding

Replies: 9 - Pages: 1 - Last Reply: Sep 21, 2018 4:47 PM by: Chris Hynes
BlueMtnCabins
Registered: 6/6/16
Blind auto responder messages blocked because of branding

I have set up generic message for blind auto responder. I also have "branding" - logo and phone/contact attached as footer to every email that includes my website, phone email etc. works fine with VRBO as VRBO just strips those off but allows message to go thru. However Tripadvisor blocks entire message thus negating the whole idea of auto response. Short of removing branding form the footer, is there any way around it?

Chris Hynes
Registered: 10/19/12
Re: Blind auto responder messages blocked because of branding

That's very interesting... I didn't realize TA blocked content based on message content. Is it that they block anything HTML?

I thought it was that they blocked all communication until the guest has made the final payment and then let communication through at that point.

BlueMtnCabins
Registered: 6/6/16
Re: Blind auto responder messages blocked because of branding

No, you can still email something generic. But if there is anything in the message that even resembles phone number, email or website, they will block. Not blank out but block the entire message. So I have my logo, phone, email and website address in my "branding" footer. While that causes no issue when appended to "blind" response ton VRBO, it gets blocked on TA, thus essentially the inquiry is not responded to. If you want I can send you the print screen.

BlueMtnCabins
Registered: 6/6/16
Re: Blind auto responder messages blocked because of branding

I meant Theming , not Branding, sorry

ShenRent
Registered: 12/4/09
Re: Blind auto responder messages blocked because of branding

Try writing a plain text looking email, without any branding, and then spell out your website like... "Go to MyWebsite.com" or if that's blocked then say "Go to MyWebsite com (put that together with a dot)". That should work

BlueMtnCabins
Registered: 6/6/16
Re: Blind auto responder messages blocked because of branding

ShenRent said:

Try writing a plain text looking email, without any branding, and then spell out your website like... "Go to MyWebsite.com" or if that's blocked then say "Go to MyWebsite com (put that together with a dot)". That should work

That is the point The email is in plain text with nothing. However Theming footer is automatically applied to ALL emails (plain or otherwise) and that causes an issue. I also do not want clumsy Theming for al other emails that are not "blind"/ also, Tripadvisor WILL catch "go to xyz dot com". they have very sophisticated filters.

Chris Hynes
Registered: 10/19/12
Re: Blind auto responder messages blocked because of branding

Yep, we're working on an update that'll let you set the theme to use (or none) for a given template.

BlueMtnCabins
Registered: 6/6/16
Re: Blind auto responder messages blocked because of branding

awesome! maybe also put limit on B. com channel manager as to how far take bookings? wink wink

Chris Hynes
Registered: 10/19/12
Re: Blind auto responder messages blocked because of branding

We just released an option for this on the template -- you can now pick no theme at the bottom of the email template edit which will make any header/footer go away.

Didn't get to the channel manager setting -- that's still in the hopper.

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