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Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate

Vann Brann
Apr 25, 2022 1:54 PM
Joined Sep, 2021 1 post

Hi All,

I found an earlier post on this topic, but am hoping there is a solution.

I have a growing number of guests that are immediately suspicious that the welcome email sent through ownerreservations is not legitimate or a scam.

I have a welcome template in Airbnb messages, but being software conntected, it seems that feature is disabled.

Is there a way to have Airbnb automated messages still work (or automate one through ownerres) so that the guest can confirm in messaging that the emails they are receiving about deposits, signing the agreement, and providing ID are legitimate?

If not, can this be added to features?

 

Thanks, Heather Brann

Ken T
Apr 25, 2022 2:56 PM
OR Team Member Joined Aug, 2019 743 posts

If you are connected to Airbnb via API, you can configure OwnerRez to automatically send Airbnb message templates via the Airbnb internal messaging system.  Check the green box on this page:

https://www.ownerreservations.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement#sample-template