Experience the difference of "Elite".

Automated messages through Airbnb

Carlos G
Aug 5, 2019 12:02 PM
Joined Jul, 2019 1 post

Hi,

I was wondering if there is a way to automate welcome messages that go through Airbnb with OwnerRez after a guest has made a reservation.

Thanks,
Carlos

JTVRs
Aug 5, 2019 2:29 PM
Joined Jun, 2018 385 posts

Triggers and email templates

Paul W
Aug 6, 2019 4:40 PM
OR Team Member Joined Jun, 2009 717 posts

Hi Carlos, like JVTS said, you would use email templates and triggers to do this. Here are some support articles to get you started:

https://www.ownerreservations.com/support/articles/email-templates

https://www.ownerreservations.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

Calvin H
May 17, 2022 1:44 PM
Joined May, 2022 1 post

Can you send messages straight through the App or is it all through email?

Ken T
May 17, 2022 3:31 PM
OR Team Member Joined Aug, 2019 899 posts

You can do it either way, or both, as you prefer.