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Auto release of security deposit

Marina's Edge
Jul 24, 2013 12:34 PM
Joined Oct, 2012 206 posts

Is it possible to release the security deposit? Manually releasing becomes quite cumbersome.


Michelle J
Jul 24, 2013 12:43 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Damon,

This is something we've debated in the past and decided not to support (at least for the time being).

The problem is that we (OwnerRez) can create liability issues for ourselves because we released the hold before the owner had a chance to inspect the property and make a decision. Even if 9 times out of 10, the release is fine, that one time when the owner needed to keep some of the money but we auto-released it too fast, we'd put ourselves in hot water.

In the future, it's possible that we could create a system of rules so that some are auto-released and some aren't. For instance, you could set a rule so that any booking with a group size of 2 or less is auto-released 3 days after departure, but bigger groups require manual. Something like that.

Hope this helps,


Marina's Edge
Jul 24, 2013 1:00 PM
Joined Oct, 2012 206 posts

Makes sense. Thanks for the clarification