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Auto release of security deposit

Replies: 3 - Pages: 1 - Last Reply: Jul 24, 2013 1:00 PM by: Marinas Edge
Marinas Edge
Registered: 10/10/12
Auto release of security deposit

Is it possible to release the security deposit? Manually releasing becomes quite cumbersome.

Damon

Michelle J
Registered: 1/6/11
Re: Auto release of security deposit

Hi Damon,

This is something we've debated in the past and decided not to support (at least for the time being).

The problem is that we (OwnerRez) can create liability issues for ourselves because we released the hold before the owner had a chance to inspect the property and make a decision. Even if 9 times out of 10, the release is fine, that one time when the owner needed to keep some of the money but we auto-released it too fast, we'd put ourselves in hot water.

In the future, it's possible that we could create a system of rules so that some are auto-released and some aren't. For instance, you could set a rule so that any booking with a group size of 2 or less is auto-released 3 days after departure, but bigger groups require manual. Something like that.

Hope this helps,

-Michelle

Marinas Edge
Registered: 10/10/12
Re: Auto release of security deposit

Makes sense. Thanks for the clarification

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