Experience the difference of "Elite".

Are Tag Triggers AND or OR

Doug M
Dec 23, 2022 6:10 PM
Joined Jul, 2022 7 posts

Curious to know if I set a triggered email based on record having certain tags, does it need to have ALL of the tags I outline (AND) or will it work if any of the tags are present (OR)?

 

Specifically, we rate our guests from 1 to 3 in five areas: Overall, Communication, Attitude, Cleanliness, and Difficulty. If they are rated a 3 in ALL areas AND has no violations or damage, I want to send message A. If they are rated "overall" rated a 2 AND are rated a 2 OR a 3 in any other area, AND have no violations or damage, I want to send message B. 

 

It would be awfully nice if there were a more complex trigger option where we can specify all the typical has this AND this AND this OR this. 

 

It would also be great if we could test a trigger to ensure it's working the way we anticipate before pushing it live—ensuring something doesn't go awry.

 

Ken T
Dec 29, 2022 12:21 PM
OR Team Member Joined Aug, 2019 1013 posts

At present, tag criteria are OR, not AND.