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Airbnb - Seperate Secutiry desposits (holds on CC)

CTK
Jan 1, 2022 10:54 PM
Joined Dec, 2020 31 posts

I've been collecting separate deposits on Airbnb for a couple of months no problem but then I had a guest send me this and inquire why I was asking for something Airbnb says isn't allowed. Any thoughts from OR team how to navigate this with a guest that is inquiring?

 

Chuck K
Mar 9, 2022 3:35 PM
Joined Oct, 2019 53 posts

It is confusing on AirBNB

 

 

Ken T
Mar 9, 2022 9:21 PM
OR Team Member Joined Aug, 2019 890 posts

Yes, note that specifically states "The exception is... software-connected Hosts."  That would be OwnerRez.  :-)

Here's more resources that are useful in handling this:

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#offline-secdep-complaints