I'm thinking there might have been an update that is causing a glitch as this has been fine since set up(18 months or so).
I just got an airbnb booking this morning and when sending messages to them I got a pop up saying 'Your scheduled message cannot be sent'. When I click on this I get told to resolve the issues. It then says that I should add check in instructions (I already do).
The final click takes me to my listing at the check-in details section. Where it says Lockbox and has the little clock symbol saying it is updated from OR.
I have added more details to the Airbnb section but the OR section overwrites it. I then added more details to the OR section but only the one word 'lockbox' gets ported over.
Can anyone help with this?
I'm not sure I understand exactly what you're dealing with here. Please write in to the Helpdesk with URLs and screenshots showing all what you've described, so we can investigate.