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Airbnb scheduled message glitch.

James L
Feb 16, 2023 5:38 AM
Joined Oct, 2021 36 posts

I'm thinking there might have been an update that is causing a glitch as this has been fine since set up(18 months or so).

I just got an airbnb booking this morning and when sending messages to them I got a pop up saying 'Your scheduled message cannot be sent'.  When I click on this I get told to resolve the issues. It then says that I should add check in instructions (I already do).

The final click takes me to my listing at the check-in details section. Where it says Lockbox and has the little clock symbol saying it is updated from OR.

I have added more details to the Airbnb section but the OR section overwrites it. I then added more details to the OR section but only the one word 'lockbox' gets ported over.

Can anyone help with this?



Ken T
Feb 20, 2023 1:48 PM
OR Team Member Joined Aug, 2019 1321 posts

I'm not sure I understand exactly what you're dealing with here.  Please write in to the Helpdesk with URLs and screenshots showing all what you've described, so we can investigate.