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AirBNB hold visible to guests?

Sarah H
Dec 25, 2020 11:25 AM
Joined Jul, 2019 106 posts

https://www.ownerreservations.com/support/articles/security-deposit-holds#airbnb-holds

I did read this article, I am on API. Where will guests be told by AirBNB that a hold will be placed on their card?

Chris L
Dec 25, 2020 1:52 PM
Joined May, 2017 163 posts

I assume guests are told of any holds during the check-out process on Airbnb.

There are help articles on Airbnb's site you can refer guests to if they have questions. Here are some: https://www.airbnb.com/help/topic/1357/security-deposits

Sarah H
Dec 26, 2020 1:01 AM
Joined Jul, 2019 106 posts

This is specifically what came up Chris. I went to do a test run to book, I don't see anything indicating a security hold. I had read the link you sent above earlier today. "Host-required security deposits
Some hosts require a security deposit for their listing. The amount, between $100 and $5,000, is set by the host, not by Airbnb. If you’re a guest and you’re booking a listing with a host-required security deposit, you’ll be shown this amount before you make your reservation." I am not seeing that information being provided to guests although that is the intent.

Ken T
Dec 28, 2020 8:35 AM
OR Team Member Joined Aug, 2019 785 posts

Airbnb doesn't necessarily create real holds anymore.

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#secdeps