AirBNB hold visible to guests? - General Help and Questions - Forums

Joe S

Registered: 7/4/19

AirBNB hold visible to guests? Dec 25, 2020 11:25 AM

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https://www.ownerreservations.com/support/articles/security-deposit-holds#airbnb-holds

I did read this article, I am on API. Where will guests be told by AirBNB that a hold will be placed on their card?

Chris L

Registered: 5/17/17

Re: AirBNB hold visible to guests? Dec 25, 2020 1:52 PM

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I assume guests are told of any holds during the check-out process on Airbnb.

There are help articles on Airbnb's site you can refer guests to if they have questions. Here are some: https://www.airbnb.com/help/topic/1357/security-deposits

Joe S

Registered: 7/4/19

Re: AirBNB hold visible to guests? Dec 26, 2020 1:01 AM

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This is specifically what came up Chris. I went to do a test run to book, I don't see anything indicating a security hold. I had read the link you sent above earlier today. "Host-required security deposits
Some hosts require a security deposit for their listing. The amount, between $100 and $5,000, is set by the host, not by Airbnb. If you’re a guest and you’re booking a listing with a host-required security deposit, you’ll be shown this amount before you make your reservation." I am not seeing that information being provided to guests although that is the intent.

Ken T

Registered: 8/7/19

Re: AirBNB hold visible to guests? Dec 28, 2020 8:35 AM

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Airbnb doesn't necessarily create real holds anymore.

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#secdeps