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AirBnB Cancellations not cancelling on OwnerRez

Marina's Edge
Aug 12, 2018 7:20 PM
Joined Oct, 2012 206 posts

This is a tricky one. A guest cancels on Airbnb. OwnerRez autosyncs the ical calendar to Airbnb before the Airbnb reservation is removed from OwnerRez and now Airbnb shows blocked and the synch continues... always showing blocked even though it's cancelled.

How do I resolve this so it doesn't require manual removal of the reservations?

Chris Hynes
Aug 15, 2018 8:11 PM
OR Team Member Joined Oct, 2012 1349 posts

Hmm. That shouldn't be the case because Airbnb doesn't pass through incoming calendars on an outgoing. Can you send me an example booking # of where this happened?

Marina's Edge
Aug 20, 2018 5:27 PM
Joined Oct, 2012 206 posts

I have a calendar synch from my ownerrez iCal to Airbnb as well. Does this clarify?

Chris Hynes
Aug 20, 2018 6:03 PM
OR Team Member Joined Oct, 2012 1349 posts

That's the standard setup (import Airbnb iCal into OwnerRez, import OwnerRez iCal into Airbnb). Airbnb doesn't pass through incoming calendars on their outgoing iCal so it won't create a loop.

Can you send me an example booking # of where this happened?