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airbnb adds pet fees

Donna M
Dec 15, 2021 11:58 AM
Joined Sep, 2017 28 posts

Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.

CTK
Dec 15, 2021 2:45 PM
Joined Dec, 2020 27 posts

ah, this will make life much easier - hopefully the integrations works

Ken T
Dec 15, 2021 6:55 PM
OR Team Member Joined Aug, 2019 838 posts

It doesn't work yet - they announced it too soon. Give us some time, hopefully it'll be ready in the near future.

Rex C
Jan 13, 2022 5:31 PM
OR Team Member Joined Aug, 2021 14 posts

Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.

by Donna M – Dec 15, 2021 4:58 PM (UTC)

Good news, pet fees are now implemented within OwnerRez for Airbnb API connected accounts!

"Pets stay free" is an irrelevant marker that is only on the Airbnb Dashboard, it is never displayed to guests. They only see "Pets allowed" or "No pets".

Per stay pet fees are now passed through to Airbnb. This is a flat rate fee that is applied to the booking whether they are bringing one pet or up to your property max. 

Per night and per pet fees are ignored, they will not be passed through. If you have this for other bookings, you can set that to apply to "everything except Airbnb" and then set up a separate per stay surcharge that is "only Airbnb".

The pet fee is added to the nightly rate like linen, resort, and additional guest surcharges. It will not show in Airbnb charge lists as a separate line like a cleaning fee would.

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees

 

Sherene M
Feb 1, 2022 12:25 AM
Joined Jan, 2018 26 posts

Hmmm, just got an AirB booking but pet fee did not happen. 
I have the pet fee set up in the two places noted in the article. - "the Suitability Pets option on the Amenities tab of the property, and the Pets Max of 0 (or otherwise) on the Rules of the property."  .... any ideas what I might be missing??

Thanks

Rex C
Feb 2, 2022 11:19 AM
OR Team Member Joined Aug, 2021 14 posts

Please email help@ownerreservations.com and be sure to include the ORB#### so we can look into this specific booking for you.