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Account Access

Alison C
Feb 15, 2023 1:05 AM
Joined Feb, 2023 1 post

I have been setting up the account for someone under my email address.

I gave the client access on his email address, but have given portal access instead of full access.

I want to upgrade his access to full access, but it is not allowing me - it says invalid, he already has an account,

When I try to change the account to his email address it comes up with an error saying he is already on the account and cannot be amended.

We cannot connect to stripe etc currently as it is under his email address and stripe won't connect as OR account is in my email address

Can anyone help on next steps to resolve?


Shawn H
Feb 15, 2023 9:23 AM
OR Team Member Joined Aug, 2021 170 posts

Hi Alison - please write in to the Helpdesk with more specifics and we can take a look - www.ownerreservations.com/contact/us