Built by owners, for owners.

I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

Replies: 11 - Pages: 1 - Last Reply: Jun 29, 2018 9:57 AM by: Chris Hynes
Lauren V
Registered: 12/28/17
I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

I have one property. I am on AirBnB and VRBO and have my own website. So I have the 2 week trial and I still don't get it. This seems very confusing and I don't think I am just that dumb. It doesn't seem very intuitive. I have tried to see where there are help docs and slug my way through them, but honestly is this for the big timers and it's just too much for the little guys out here?

Chris Hynes
Registered: 10/19/12
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

It does take some time and effort to get set up, but once you get set up it will save a bunch of time in managing a central calendar, having everything sync together, and setting up scheduled/triggered emails like pre arrival welcome emails etc. that work for all listing sites. Being able to accept direct bookings and have e-signed renter agreements, automatically scheduled second payments, security deposits, etc. is a big help too.

I'm clearly biased but I think its well worth it for even 1 property. We've got larger users, but also have many users with just one property. That's how OwnerRez started back in the day, actually -- myself and some colleagues started with one vacation rental and needed software to manage it. Being software guys, we started working on OwnerRez.. and the rest is history ;-)

To be honest, our features are often ahead of the help docs, so if you have questions ask away and we'll get them answered. you can post on here or send an email to help@ownerreservations.com. If you've got more detailed questions, let me know and we can schedule a call to walk through everything and get you on the right track.

Sherene M
Registered: 1/5/18
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

Lauren, We are in the very same boat!! Feeling pretty overwhelmed....... I just keep reminding myself it will be so good if I can get it all configured. Just started last week. But frankly, I have a return guest willing to be my guinea pig and I can't even formulate the process well enough to know what to send her. sigh
But we will make it!! eventually......

Chris Hynes
Registered: 10/19/12
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

I just put up a setup checklist article here to help out: https://www.ownerreservations.com/support/articles/setup-checklist

Hopefully that'll give you some ideas of where to go.

The best way it to get to that quote process and send yourself a quote so you can see what the guest will see. That'll give you ideas about what you want to change and let you know when you've got it set up as you want to be able to take bookings.

Lauren V
Registered: 12/28/17
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

Thanks Chris I will try it out. Very much appreciated.

Wendy@A-List
Registered: 6/11/12
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

It's worth it, keep going ;-) It will save you lots of time in the future and if you are able to get rid of ABB and VRBO you will have an independent means of taking bookings, etc... plus it looks professional.
Wendy

Sherene M
Registered: 1/5/18
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

Thanks for the check list Chris. My brain has hit a wall! everytime I open the program lately, I just stare at it, not sure what to do next, so I end up doing nothing. Hopefully this will help me break through.

BlueMtnCabins
Registered: 6/6/16
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

There is a learning curve, but once u figure out, it is well worth it. I trued out 2 other priducts before choosing ownerrez. My life is sooooi much easier now. Getting ready to add 3rd property, and without this tool and having fulltime job it would be a tremendous challenge. Ownerr keeps me sane

Alice S
Registered: 9/27/17
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

Hang in there! I started using OwnerRez about two or three months ago. We have five properties, and I've been using spread sheets and quicken since 2004. We have a "book it now" button on our website, and the ability to run reports and keep track of things much more easily. Our guests like it. It has taken some getting used to, but I consider it the best business purchase of 2017, possibly the decade!

Monica R
Registered: 2/27/18
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

I'm a woman on the edge right now. I would pay someone -- ANYONE -- $100 an hour to sit on the phone with me and help me go through each section to explain the parts I don't understand. I've put roughly 35 to 45 hours into trying to learn it, and I've come a LONG way from where I started, but after three months of paying for the subscription, I still can't fully use or understand the site.

Any takers???

Chris Hynes
Registered: 10/19/12
Re: I'm lost and I am not sure figuring this all out is worth it? (please don't flame me)

We don't have an hourly rate, but maybe we should :-)

Send an email to help@ownerreservations.com and lets set up a call.

Pages: 1