Experience the difference of "Elite".

BEWARE! Stripe USERS. OR is posting a message in the OR platform

Chris Hynes
Dec 22, 2022 12:44 PM
OR Team Member Joined Oct, 2012 1380 posts

The process of authorizing OwnerRez to use your Stripe account is managed on the Stripe side.

During that process, Stripe gives you the option to create a new Stripe account or grant access to the existing Stripe account (and log in to that account if you're not logged in already). This is an important feature since some users need multiple Stripe accounts, but can be confusing if you're intending to grant access to your existing Stripe account and accidentally create a new one. Unfortunately, OwnerRez has no control over the Stripe interface, so we can't improve their layout.

When granting access, make sure you choose the option to use your existing Stripe account and log in to Stripe with the email address you have used on your existing Stripe account.

 

Michele W
Dec 22, 2022 12:36 PM
Joined Sep, 2018 43 posts

That says you must update your stripe account to continue. When you do, it creates another stripe account, which then you are unable to collect payments from previous customers because they were on you old account.  What a mess! 

Chris Hynes
Dec 22, 2022 12:44 PM
OR Team Member Joined Oct, 2012 1380 posts

The process of authorizing OwnerRez to use your Stripe account is managed on the Stripe side.

During that process, Stripe gives you the option to create a new Stripe account or grant access to the existing Stripe account (and log in to that account if you're not logged in already). This is an important feature since some users need multiple Stripe accounts, but can be confusing if you're intending to grant access to your existing Stripe account and accidentally create a new one. Unfortunately, OwnerRez has no control over the Stripe interface, so we can't improve their layout.

When granting access, make sure you choose the option to use your existing Stripe account and log in to Stripe with the email address you have used on your existing Stripe account.