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Using Review as Trigger for templates

Status: Requested 32 Votes
Chuck K
Oct 28, 2021 12:39 PM
Joined Oct, 2019 83 posts

Would be nice to have the option of triggering a template based on whether guest has left a review. We can not only us it for reminders (no review left) or for thank you messages.

It would be GREAT if we could even get the "value" of the review, such as # of stars!

Jocsan P
Jun 12, 2022 2:04 PM
Joined May, 2022 1 post

I have thought about this as well and definitely an important feature to have, if possible! 

Amanda D
Jun 24, 2022 4:48 PM
Joined Jun, 2022 4 posts

Yes please, I would like to see this as well.

Jaime T
Jun 12, 2023 9:31 PM
Joined Mar, 2022 4 posts

Yes please!!! I want to send discount codes to guests who leave reviews, and it would be amazing if this could be a triggered event!

Shawn H
Nov 2, 2023 5:54 PM
OR Team Member Joined Aug, 2021 205 posts

[Another topic was closed as a duplicate of this topic (Trigger Condition for Review submitted/not submitted)]

Shawn H
Nov 2, 2023 5:54 PM
OR Team Member Joined Aug, 2021 205 posts

[Another topic was closed as a duplicate of this topic (trigger based on review submitted yes/no)]

Shawn H
Nov 2, 2023 5:55 PM
OR Team Member Joined Aug, 2021 205 posts

[Another topic was closed as a duplicate of this topic (Automated email trigger filter based on reviews)]

VRBOutstanding
Nov 2, 2023 9:57 PM
Joined Mar, 2019 3 posts

This would be VALUABLE to keep tabs on if a review came in so that we could keep triggering the guest to review their stay until they do.

Scott J
Nov 8, 2023 6:17 PM
Joined Mar, 2019 167 posts

I just got on the Feature Requests forum to make this request and found it top on the list.

Yes, please add this feature ASAP!