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Auto responders /inquiries

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BlueMtnCabins
Jan 14, 2018 12:24 PM
Joined Jun, 2016 1115 posts

I have auto responders set up . Noticed last few inquiries did not show up : one from VRBO, one from TripAdvisor . Something happened to parser?

Chris Hynes
Jan 15, 2018 8:06 AM
OR Team Member Joined Oct, 2012 1400 posts

Do you know which names they are under?

BlueMtnCabins
Jan 15, 2018 9:39 AM
Joined Jun, 2016 1115 posts

Banzin - VRBO, Civilis - FlipKey. All autoresponders triggered yesterday afternoon , half a day from original inquiry

Chris Hynes
Jan 15, 2018 6:22 PM
OR Team Member Joined Oct, 2012 1400 posts

Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen.

We've been monitoring since you mentioned this and haven't seen any more delays.

BlueMtnCabins
Jan 15, 2018 6:24 PM
Joined Jun, 2016 1115 posts

Chris Hynes said:

Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen.

We've been monitoring since you mentioned this and haven't seen any more delays.

I have not seen since, but that day it was happening, and I initially suspected VRBO - but Flipkey was stuck too...