Experience the difference of "Elite".

We now recognize custom inquiry emails from any website

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Most of you have a personal website for your vacation rental, and the website includes a "contact us" or inquiry form of some kind.

Previously, when sending those custom emails to our system, you were presented with the What's This wizard that forced you to manually copy/paste the email data into an inquiry form.

Now, we support automation for those custom inquiry emails just like we do for the major listing sites.

You'll need to change the format of the email you're sending to match a special format our parsing engine looks for.

Learn how it works by reading Inquiry Parsing For Custom Emails.

5 Comments (add yours)

Marina's Edge
Mar 20, 2013 10:02 AM
Joined Oct, 2012 206 posts

Killer feature!!! Nice job

Jon C
Mar 20, 2013 11:14 PM
Joined Jan, 2013 24 posts

Hey Michelle this is great, but I'm wondering if it would be possible for you to add automatic parsing of inquiries that we get from the front-end site we use, Rentalbug.com. It is a very popular site in Michigan and surrounding states.

I can forward you a sample property inquiry if that would help.

Devin B.
Mar 21, 2013 1:59 PM
OR Team Member Joined Feb, 2013 26 posts

Great question Jon! We understand this feature would be very useful to our users. This item is on our to do list, and we will keep you posted when it is finished. Please feel free to send us that example.




Paul W
Mar 21, 2013 5:42 PM
OR Team Member Joined Jun, 2009 800 posts

Hi Jon, Paul here - one of the developers. Can you send a couple of sample inquiry emails to us from RentalBug? Ideally, we need at least one that has all fields filled in (guests, comment, etc) so we can get a sense of what to parse. Send it to help@ or use the Contact Us form, and it'll get routed to the right place.

Jon C
Mar 21, 2013 6:03 PM
Joined Jan, 2013 24 posts

Hi Paul - Done, I emailed to help@ownerreservations.com. Hope it helps. Unfortunately their format for inquiry requests on some of the fields are free-form - the arrival date, length of stay, adults, children... some people type in all sorts of crap that makes no sense.