Built by owners, for owners.

The OwnerRez Blog

A blog about our thoughts, services, upcoming features and the industry at large.

Send trigger emails based on the listing site (eg. sending "Airbnb clean-up" emails)

Did you know that triggers can be configured to target specific listing sites?  Oh yes!  A big use case for this is Airbnb...

Let's say you use our calendar import to automatically import your Airbnb bookings.  Because Airbnb doesn't share the guest's real email address, you need to ask the guest for that (and probably other stuff) so that you can manually "clean up" the booking and keep your records up to date.

Previously, you had to remember to manually email Airbnb guests and ask for information online.  Now, OwnerRez will do this for you.

When creating triggers, you'll see a new criteria option called "Listing Sites".

You can select All listings sites or select a specific list of them to target.  When the system executes the trigger, this value will be taken into account.

So when your Airbnb bookings are imported into OwnerRez, you don't have to lift a finger - the system will send them your email template, saying whatever you want to say.

By the way, if you're looking for inspiration in terms of what to tell Airbnb guests, we have a sample in our email template library you may want to use called Airbnb request for contact info (real email address) and signed renter agreement.

The fastest, most-professional way to book is with OwnerRez, the leader in online vacation rental software.  Sign up for your free account!

2 Comments (add yours)

May 10, 17
3:42 pm
Brenda V says:

When I clock the link for {bulease}, I am getting an error message "Support Article Not found" when I go to review the email that was sent to the guest.

I verified that my email template contained the correct shortcode {bulease}. Is that shortcode not working? Or, what else could be wrong?

TIA

May 10, 17
3:58 pm
Chris Hynes says:

Thanks for the heads up -- the article template link was grabbing a weird value when you copied and pasted it. The link wasn't going to the {BULEASE} even though the text showed that. I fixed the article and fixed the template for you.

If you want to check where links go in future, you can click on the link in the email template editor and use the chain link button in the toolbar to view a dialog that shows the Url (where the link goes) and Text (what is displayed to the guest), which can be two different values.

In order to leave a comment, please login.  If you don't have an account, get one now in less than 30 seconds.
What is OwnerRez?

We are an online booking service for vacation rental property that helps managers and owners save time, create quotes and bookings faster, look professional and keep detailed records without needing an accountant or staff.