Our Damage Protection carrier, TravelGuard/AIG, just announced that they are going to be ending support for the Damage Protection (ARDI) program that we sell through OwnerRez. This took us very much by surprise.
However, we are actively discussing a drop-in replacement product with several other carriers and will have more information in the upcoming days and weeks. We are working hard to make sure that there is a seamless transition to the new carrier and program.
FAQs about the transition
When does the current Damage Protection program with Travel Guard/AIG end?
You can continue buying Damage Protection policies until November 25 through Travel Guard/AIG, exactly the way you've been doing. To put that differently, as new bookings come in, the current Damage Protection program will continue covering them with new policies up to November 25. After the 25th, new bookings will no longer be covered by Travel Guard/AIG.
However, we anticipate having the new carrier and product in place before the 25th, so the transition should be seamless. We will of course update everyone about the process as we learn more.
Will current policies be honored?
Yes. Travel Guard/AIG will continue to honor the policies that have been sold until those bookings are over, no matter how far out into the future those bookings occur. So if you've purchased Damage Protection on bookings in 2020, they will still be honored.
Who will the new carrier be?
We don't know yet. We have talked to two already and are meeting with a third this week.
Will the coverage levels be the same?
They will be similar. Most similar products offer $500, $1500 and $3000 coverage levels. Some also offer $5000.
Will the rates stay the same?
Most likely not. From what we've seen so far, there will be changes in what Damage Protection will cost you moving forward. We are doing out best to keep the product the same, but we are limited by what the carrier charges.
Will the program requirements be the same?
They will be as close as possible to what we offer now. We are entertaining adding an Optional Guest Add-On product in the future, but only in addition to the All Bookings Covered model that we have now. We like the current spread-risk model because it's easier to underwrite by the carrier, and we believe it is a better business model for vacation rental owners and PMs.
How will I know?
We will issue another blog post when we have the new carrier ready to go, and will provide full information as to how to go about the transition. Depending on the details, we will make the transition happen automatically with no action by you if possible. If not, you'll be given clear instructions as to what to do. Of course, you always have the ability to turn off ARDI, and that will not change.
5 Comments (add yours)
I am so sad to hear this. I really liked them :(
I still get 100% (well almost) of my bookings from VRBO, so I'm curious if anyone offers this product to their guests after getting a VRBO booking, and if so does anyone purchase it?
Rich - this is not coverage for the renter. It covers the owner - which is good because you don't want to have to get a renter to admit they screwed up. How do you cover VRBO bookings now? The "Property Damage Protection" they offer - with plans starting at $59 - is a guest purchased insurance so they are ultimately in control of how the claims process goes. Plus - the plans OR has been offering thru ARDI have been much less expensive. I hold $300 in a Refundable Damage Deposit thru VRBO, which hopefully encourages the guest to be good so they'll have the hold released. And on top of that I purchase the ARDI (without telling the guest).
We liked how our current ARDI product worked too. We're trying hard to replace it with something as similar as possible to what we've all come to appreciate. It looks like there will be some differences, but we may be able to have some improvements as well. We'll post more information as we have it. For now, keep using the ARDI as they'll honor any policies purchased for the next few weeks. By the time that shuts down, we'll have something ready for you.
Lydia - I've done the same but only $100. I guess I'm self-insuring on this stuff and not worrying too much about it. Thanks for clarifying that this insurance is for owners ;-)