Your information is in good hands.
We understand data and we understand how to keep it safe. Rest easy.
Data Backups and Information Life Cycles
How often is my information backed up?
Your information is backed up nightly by two independent services. Each backup is stored in a separate location as a safeguard to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.
Am I responsible for credit card info?
Absolutely not. When you process a booking and submit a guest's credit card or bank account details, neither you nor OwnerRez has anything to do with this information. Credit card and bank account information is stored exclusively by the financial institutions who process the transactions. They have approved OwnerRez as a secure and reliable online application. Having done so, they bear the responsibility of stores and collecting all credit card and bank account information.
How long is my data stored in the OwnerRez system after I delete it?
With the exception of credit card and bank account information, which are only stored by the financial institutions who collect it (see above), any information you delete is stored for thirty days and no longer. Should you need your information restored, you must make your request within thirty days of deleting it.