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So we had our first damages since converting to API connection with OR. It's an Airbnb reservation and the guest paid us the damage deposit directly via our Stripe account listed in our OR. I want …
(Posted 2 days ago)
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2 days ago |
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3 of my listings on Airbnb show incorrectly high bed counts. I double-checked my OwnerRez and don't see any issues there. Vrbo is fine. I saw a comment on Facebook that this may be a widespread pr…
(Posted May 6, 2024 7:13 AM)
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May 6, 2024 7:13 AM |
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Thanks!
(Posted Apr 30, 2024 5:25 PM)
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Apr 30, 2024 5:25 PM |
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I have to cancel my first reservation since going live with OR with API connections. This is at the guest's request but Airbnb is dragging their feet on handling it on her end. I think I remember r…
(Posted Apr 30, 2024 5:21 PM)
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Apr 30, 2024 5:21 PM |
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Many thanks, so sorry for being such a pest. Have a great day!
(Posted Apr 30, 2024 2:19 PM)
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Apr 30, 2024 2:19 PM |
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Hi Ken, I found that section but cannot seem to turn it off? Am I missing something? Thanks
(Posted Apr 30, 2024 2:01 PM)
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Apr 30, 2024 2:01 PM |
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How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit. Thank you.
(Posted Apr 30, 2024 1:42 PM)
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Apr 30, 2024 1:42 PM |
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Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it. All set now. Really appreciate the quick response!
(Posted Apr 30, 2024 1:15 PM)
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Apr 30, 2024 1:15 PM |
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Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.
(Posted Apr 30, 2024 11:13 AM)
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Apr 30, 2024 11:13 AM |
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So this is the first time seeing a guest review come through since converting my OwnerRez to API connection. I want to add a short reply to the review as the owner but cannot find anywhere to do tha…
(Posted Apr 23, 2024 3:37 PM)
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Apr 23, 2024 3:37 PM |
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Perfect, thanks for the prompt help. I'm all set now.
(Posted Apr 20, 2024 11:32 AM)
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Apr 20, 2024 11:32 AM |
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Thanks Ken, found it, and just wanted to double-check I am correct that one can only make that adjustment per channel, vs per property. I'm fine with making the change across the entire channel . . …
(Posted Apr 20, 2024 8:15 AM)
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Apr 20, 2024 8:15 AM |
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Can anyone direct me to where on OR I can input a 5% rent premium to a specific platform such as Airbnb or Vrbo? Thanks
(Posted Apr 19, 2024 5:56 PM)
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Apr 19, 2024 5:56 PM |
